Unfortunately, we are unable to offer refunds, or cancel orders at this time. Please make sure your order is correct before making the payment.
Unfortunately, all sales are final. Because of the nature of our products, we do not accept returns or exchanges due to health and sanitary reasons. Please make sure your order is correct before making the payment.
Please contact us right away if you need to change your shipping address. If the order has not yet been processed and shipped, we may still be able to update the shipping address. Please note, Bowitzki is not responsible for packages that get delivered to the wrong address due to an incorrect shipping address provided at checkout. Please make sure to check that the shipping address is correct before placing your order.
We ship out your items within 3-5 business days. Once your order ships out, it is up to the shipping carrier and the service that you chose. You will receive a tracking email where you can track the progress of your package. Please note, if you pay for express shipping, that is separate from our processing time. If you need your order sooner, please email us and we will try our best to expedite the processing time.
It depends as we do not have flat shipping rates. All domestic and international shipment charges are calculated by weight and zip code being shipped to. Up to date and accurate rates will be shown to you at checkout.
We are very sorry to hear this happened. Bowitzki is not responsible or liable for any delayed, lost, or stolen packages during transit. This includes packages marked as “delivered.” you may visit your local post office, contact USPS at 1(800)275-8777, or the corresponding carrier and start a claim.
You may file a claim within 5 days of delivery by contacting us at email@example.com. Your email must include your full name, the order number, visible photos of all the product(s) that you received along with your packing slip. If a replacement is sent to you, the product(s) must be the same as you initially ordered and they are subject to availability. We will contact you within 48 business hours, excluding weekends/holidays.
Yes,we offering international shipping.
Yes. All international orders are subject to and may be charged customs.