Are you cruelty free?
Yes, We are! 🐰 None of our products are tested on animals.
The product I want is out of stock. When will it be back in stock?
We will always announce restocks in our email newsletter and on social media. To be first in the know, sign up for our newsletter and follow @bowitzkis on Instagram.
My pigment has dents/marks in it?
It's unlikely to happen in the pots, but it can happen in the pans due them not having lids. Unlike shadows which are dry, Wet Liners are left to set, pressed and then wrapped/packaged. When you order they are then opened and built into your palette. Occasionally there will be imperfections in the pressing, or they can get knocked after the pressing causing dents. This doesn't make them unsafe or used. All of our liners are wrapped straight after production. We do make every effort to make sure they are pressed nicely. If you are unhappy or worried about how your Wet Liner looks, drop us an email! We will always assist!
Are they eye safe?
Our liners and pigments are classed as eye safe under UK & EU law. Some colours contain pigments, which according to US law may not be suitable for use in the eye area.
My pigment has a smell?
Some pigments smell, rather than covering this smell up with unnecessary ingredients, we leave them au naturel. If you leave the lid off for a few days it will eventually go away.
Do Your Products Contain Gluten?
All products are gluten free and made in a gluten free facility.
Orders & Modifications
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Apple Pay
Something is missing from my order
Yikes! We are so sorry for this! Please send us an email to firstname.lastname@example.org with your order number in the subject line and the item(s) that you're missing in the body of the email.
I need to modify/cancel my order!
We advise to contact us immediately at email@example.com, as orders can start processing within 30 minutes of receipt. If possible, we will can modify/cancel an order but we cannot guarantee this.
I've put the incorrect address at checkout, can I change this?
Email us ASAP at firstname.lastname@example.org. If your order hasn't been shipped we can change this. Bowitzki is not responsible for any package that goes missing due to inputting an incorrect address. Please double check your address before placing an order.
Packages & Shipping
Do you ship internationally?
We ship worldwide!
Will I get charged customs?
All customers in Canada & USA & United Kingdom will have no duties or additional fees on their order.
For all other countries, duties/taxes/import fees are NOT included in the item price OR the shipping cost. These are the responsibility of the buyer and also please check with your countries customs office to make sure item can be imported.
Do you track delivery?
We offer a tracking for all deliveries. We do have a cheaper non-tracked service for certain countries, this service can take slightly longer than the tracked method. For added security and speed we recommend tracking your order.
My order hasn’t arrived! What do I do? Assuming shipping timeframe has passed.
If tracking shows that the package hasn’t arrived please email us at: email@example.com
*For untracked orders, we always recommend contacting your local post office as sometimes the packages are put on hold waiting customs clearance.
*We are not responsible for customs clearance delays and recommend that all customers provide a mobile phone and email address for tracking updates with express options.
It says my order has arrived but I don’t have it!
Step 1: Check with other members in your household, or all around the house/mailbox as couriers will sometimes place it in odd locations.
Step 2: We find that 10% of shipments that say they are delivered are actually not even out for delivery and the mail depot scanned it delivered in error. Express company advises to wait 2-3 additional days before submitting an inquiry.
Step 3: If it still hasn't showed up - send us an email at firstname.lastname@example.org and we will submit an inquiry with the courier.
Step 4: We normally receive an update from couriers within a few days and if it still hasn't arrived we will start our lost package procedure.
**For express options, please email us at email@example.com as soon as it says it has arrived and we will investigate immediately.
Exchanges & Returns
What is the returns policy?
We accept returns within 30 days of the order purchase date. Products must be in new, unused and unopened condition to receive a refund.
To set up a return, please contact our Customer Support team at firstname.lastname@example.org.
**Mystery Sack/Box Items are not eligible for exchanges and/or returns - all items are final sale**
Do you cover the return shipping fee?
We do not cover postal/shipping fees for return packages.
Please contact email@example.com for return and exchange inquires.
My product arrived damaged
We're so sorry to hear about your damaged product!
Please contact us right away at firstname.lastname@example.org with your full name, order number and photo of the damaged product. We'll get this resolved as quickly as possible!
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com or chat with us online.